FAQ

Where can I find patient forms?

To save time at your first visit, our forms page has forms available for our patients to download, print, and complete ahead of time.


> Registration forms for ALL patients Additional form for Medicare patients.

How do I schedule an appointment?

Our offices are open Monday – Friday. We offer flexible scheduling as a part of our patient-focused approach. We will work with your schedule to meet your needs. For additional information, or to schedule an appointment, please contact your local PT Pros clinic.

What is an Initial Evaluation?

In order to create an individualized treatment program, your Physical Therapist (PT) will perform a thorough evaluation on your first visit. This simply begins with your PT asking you to describe the problem that requires physical therapy, as well as, any other medical issues you may have. Your PT will then perform a comprehensive physical examination in order to assess the problem. By the end of your first visit, you will have a complete understanding your evaluation and treatment program.

What should I bring to my first visit?

Arrive at least 15 minutes early in order complete any remaining paperwork. Wear loose-fitting, comfortable clothing and shoes. Your physical therapist will want to view the area of your body that he/she will be treating, so shorts or a sports bra might be helpful. Please bring with you:
Current copy of insurance card(s)
Photo ID
Doctor’s referral (if applicable)
Complete list of any prescription or over-the-counter medicines and/or supplements that you are currently taking
Results from MRI, X-ray, or other diagnostic tests (if applicable)
Attorney contact information (if applicable) Allow for 1 to 1 ½ hours to complete the initial evaluation

Do you require masks?

Yes, masks are currently required in all PT Pros facilities. Per the state of Kentucky’s Healthy at Work guidance for healthcare facilities and executive order of the Governor’s office, masks remain required in all healthcare settings.

What precautions are you taking for COVID-19?

The safety of our patients and their families is paramount to PT Pros. We comply with all Kentucky mandates for healthcare facilities and CDC guidelines. This includes mask wear of all individuals in our facility, social distancing, and disinfectant cleaning of all surfaces and equipment between patient contacts.

What is Direct Access?

Per the Kentucky Physical Therapy Practice Act, Kentucky is a direct access state, meaning that you may go directly to a physical therapist for treatment within the scope of practice for a Doctor of Physical therapy without a physician’s referral (unless otherwise required by insurance as noted above).

Do I need a referral from a physician?

In many instances, no referral is necessary. Federal and state-funded insurance plans (Medicare and Medicaid) do require a physician’s referral, whereas most commercial insurance payers do not. If there is a question, our Office Manager can contact your insurance payer on your behalf to verify if a referral is required.

Do you accept insurance?

The list of insurances accepted by PT Pros is expansive. It is always our goal to eliminate any and all barriers to providing the PT Pros standard of care and skilled therapy service to any patient that is in need. We accept most all commercial insurances, Medicare and Medicaid (including replacement plans), workers’ compensation, and auto insurance. Please contact us with specific insurance questions.

What will it cost me?

Most patients use insurance benefits to cover outpatient physical therapy services. Coverage varies depending on your plan benefits. Prior to your initial evaluation, we will complete a thorough verification of benefits to assess plan benefits, deductible status, and co-insurance or co-pays, if applicable. We understand that no one likes surprises when it comes to healthcare costs! You will be provided a Patient Obligation Form at intake that thoroughly explains your benefits and patient cost responsibility. For patients that are not utilizing insurance benefits, reasonable self-pay rates are available.

Take Charge of Your Health

Mental, emotional, and physical health are inextricably linked: when we move better, we feel better. Take the first step today.

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